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Terms & Conditions

These terms explain, in plain language, how renting a BlackRent car works: how you book, what you pay and how, the deposit you leave, what you may and may not do with the car, and what happens if you cancel or something goes wrong. By making a booking you accept these terms, so please read them first. If anything is unclear, call or write to us.

This is a translation of the Romanian original (Termeni și condiții). If the two versions differ, the Romanian version prevails.

Last updated: 24 September 2026

1. Who we are

The BlackRent service and the blackrent.ro website are operated by:

  • HOMI MARCOS 96 S.R.L.
  • Tax identification number (CUI): RO39848830
  • Trade Register number: J12/3560/2020
  • Registered office: Sat Florești, Comuna Florești, Str. Eroilor nr. 380B, et. 3, ap. 22, jud. Cluj, postal code 407280, Romania
  • Email: contact@blackrent.ro
  • Phone / WhatsApp: +40 767 894 022 — available 24/7

In these terms, “we” or “BlackRent” means the company above, and “you” or “the customer” means the person making the booking.

2. What we offer

  • We rent Toyota Yaris Hybrid cars with automatic transmission in Cluj-Napoca. All cars in the fleet have the same equipment.
  • You do not choose a specific car: when you book, one of the cars available for your dates is assigned to you automatically.
  • Delivery and collection are free anywhere in Cluj-Napoca, including Cluj International Airport, at any hour.
  • Unlimited kilometres.
  • Fuel policy is “full to full”: you receive the car with a full tank and return it with a full tank.

3. Who may drive

To rent and drive a BlackRent car you must:

  • hold a valid category B driving licence, held for at least 1 year (in practice, the minimum age is 19);
  • show a valid ID card or passport, together with your driving licence, at pick-up.

The car may be driven only by you and by any additional drivers you declare at pick-up who meet the same conditions (including showing their documents). Do not let anyone else drive the car.

When you book, you confirm that you meet these conditions. If at pick-up you cannot show the required documents or do not meet the conditions, we cannot hand over the car, and the situation is treated as a cancellation made less than 48 hours before pick-up (see section 10).

4. How to book

Online booking

  1. On the Booking page, choose the pick-up and return date and time, and the delivery and return place (an address in Cluj-Napoca or the airport). If you are flying in, you can add your flight number.
  2. Enter your name, phone number, email address and, if you wish, any notes.
  3. Confirm that you meet the age and licence conditions and accept these terms.
  4. Pay the full rental price online by card. Payment is processed by Stripe; we never see or store your card details.

While you are on the payment page, the car is held for you for 35 minutes. If payment is not completed within that time, no booking is made.

The contract is concluded when your payment is confirmed. Right after that, you receive a booking confirmation by email with a code in the format BR-XXXXXX. Keep this code: use it whenever you contact us about your booking. If the email does not arrive within a few minutes, check your spam folder or contact us.

In the rare case that payment is confirmed after the 35 minutes have expired and no car is available any more, we refund the amount paid in full.

Limits for online bookings

  • the earliest pick-up is 4 hours after the time of booking;
  • an online booking can last up to 90 days;
  • you can book up to 1 year in advance.

For an earlier pick-up or any other request, call us; we will help if a car is available.

Booking by phone or WhatsApp

You can also book on +40 767 894 022, by phone or WhatsApp. In that case, payment is made in cash or by bank transfer, as agreed with us. These terms apply to such bookings in the same way.

Confirmation call before pick-up

We call you at least 1 hour before pick-up to confirm the exact time and place. Please be reachable on the phone number given in your booking.

5. Prices and payment

  • Prices are per day and are shown on the website. The daily price depends on the total length of the rental: it is highest for 1–3 days and decreases step by step down to the lowest rate for 30 days or more. The rate that matches the total length applies to all days of the rental.
  • All prices are final and include VAT. Delivery and collection in Cluj-Napoca and at the airport cost nothing extra.
  • On the English version of the website, a fixed price list in euro applies. On the Romanian version, prices are in lei. You pay the price shown on the version on which you made the booking.
  • Before paying, you see the total price for the period you selected.

How days are counted

One rental day means 24 hours from the pick-up time. On return there is a 4-hour tolerance: if you exceed the last 24-hour period by no more than 4 hours, you do not pay an extra day. Beyond this tolerance, each started 24-hour period is charged as an extra day.

Example: you pick up the car on Friday at 10:00. If you return it by Saturday 14:00 (up to 28 hours), you pay 1 day. If you return it on Saturday at 15:00, you pay 2 days. If you return it by Sunday 14:00, you still pay 2 days.

6. Deposit

  • At pick-up you leave a deposit of €100 (or 500 lei if you booked on the Romanian version of the website), in cash, by card or by bank transfer.
  • We may keep from the deposit only:
    • the cost of damage caused to the car during the rental (within the limits in section 9);
    • the cost of missing fuel, if the car is not returned with a full tank;
    • a fixed cleaning fee of €20 (100 lei for bookings made in lei), if the car is not returned clean.
  • You receive the car clean inside and out, and you return it the same way. We do not charge for the ordinary dirt that comes from normal use. The cleaning fee applies only if the car is returned noticeably dirtier than at pick-up (for example mud, stains, food waste, pet hair or a smell of smoke).
  • The rest of the deposit (normally the full amount) is returned to you at the end of the rental, after the car has been checked, using the same method you used to leave it. For card or bank transfer, the time it takes for the money to reach your account also depends on your bank.
  • For any amount we keep, we explain why and, on request, show you the supporting documents. If the cost of damage cannot be established on the spot, we may hold the necessary part of the deposit until the cost is known and then return the difference straight away.

7. Pick-up and return

At pick-up

  • We bring the car to the agreed address at the agreed time.
  • We check the documents (ID card or passport, and driving licence) for you and for any additional drivers.
  • Together we check and record the condition of the car and the fuel level, including with photos, so there is no disagreement at return. If you notice anything that was not recorded, tell us on the spot.
  • You leave the deposit (section 6).

At return

  • You return the car at the agreed time and place, with a full tank, together with the keys and the car documents.
  • Together we check the condition of the car, the fuel level and cleanliness, and then we return your deposit or the remaining balance.
  • If you want to change the return place or time or extend the rental, let us know in good time. An extension is possible only if the car is available.

Late return

If you return the car later than agreed and exceed the 4-hour tolerance, each started 24-hour period is charged at the daily rate that applies to your rental. Let us know about any delay as soon as possible: the car may be booked by someone else right after you.

Early return

You may return the car earlier than agreed, but unused days are not refunded.

8. Using the car

  • The car may be used only in Romania. Taking it out of the country is forbidden.
  • The car may be driven only by the drivers declared at pick-up (section 3).
  • Driving under the influence of alcohol or drugs is forbidden.
  • The car may not be used for: racing or motor competitions, towing other vehicles or trailers, off-road driving, driving lessons, subletting, or paid transport of people or goods.
  • Smoking in the car is forbidden.
  • Pets are allowed only with our prior agreement.
  • Take care of the car as a careful owner would: lock it when you leave it, do not leave the keys or documents inside, and follow the traffic rules.
  • Do not carry out repairs or modifications without our agreement, except in an emergency for your safety.

If a technical fault occurs or a warning light comes on, stop safely and call us immediately; we will agree together on what to do next.

9. Damage, accidents and fines

Your liability for damage

If the car is damaged during the rental, your liability for damage to the car is limited to the amount of the deposit (€100, or 500 lei respectively).

As an exception, you are liable for the full amount of the damage in the following situations:

  • the driver was under the influence of alcohol or drugs;
  • the car was driven by a person not declared at pick-up or who does not meet the conditions in section 3;
  • the damage occurred outside Romania;
  • the damage was caused intentionally or through gross negligence;
  • the car was used contrary to these terms (for example racing, towing, off-road driving, driving lessons, subletting, paid transport of people or goods);
  • you did not report the accident to us, or did not report it to the police when the law requires it (see below);
  • you lost the keys or the car documents (including the cost of replacing them).

In case of accident, theft or breakdown

  1. Make sure everyone is safe and call 112 if needed.
  2. Inform us immediately on +40 767 894 022.
  3. Comply with your legal obligations: inform the police when the law requires it or, where the law allows, fill in the joint accident report form (constatare amiabilă). Keep all documents you receive and send us a copy.
  4. In case of theft, inform the police and us immediately.

Fines, parking and tolls

Traffic and parking fines, parking fees and tolls (for example, bridge tolls) incurred during the rental are your responsibility. If the authorities ask us for the driver’s details for an offence committed during the rental, we will provide them as required by law.

10. Cancellation, no-show and changes

  • Free cancellation if you tell us at least 48 hours before the pick-up time: you get a full refund.
  • If you cancel less than 48 hours before pick-up, we keep 50% of the rental price and refund the other 50%.
  • A no-show (you do not turn up at the agreed time and place without telling us) is treated as a cancellation made less than 48 hours before pick-up: we keep 50% and refund 50%.

To cancel, email contact@blackrent.ro or contact us on +40 767 894 022 (phone or WhatsApp), quoting your booking code (BR-XXXXXX). What counts is the time we receive your message.

Refunds are made using the same method you paid with (for example, to the card used for online payment). We initiate them within 14 days of the cancellation; the time it takes for the money to appear in your account also depends on your bank.

Changing a booking

If you want to change the dates, time or place, contact us. We make the change if a car is available; if the price changes, you pay the difference or we refund it.

11. No 14-day right of withdrawal

For contracts concluded at a distance, consumers normally have a 14-day right of withdrawal. This right does not apply to car rental services where the contract provides for a specific date or period of performance, as every BlackRent booking does (Article 16(l) of Romanian Government Emergency Ordinance No. 34/2014 on consumer rights, which transposes Article 16(l) of Directive 2011/83/EU). You can still cancel your booking under the conditions in section 10.

12. If we cannot provide the car

If, for reasons not attributable to you (for example an accident, a technical fault or force majeure), we cannot provide a car for your booking, we tell you as soon as possible and refund the amount paid in full. If you agree, we can instead find an equivalent solution together, such as different dates.

Neither party is liable for failing to perform its obligations because of force majeure, as provided by law.

13. Your personal data

We use your data only for the booking, the rental and our legal obligations. Details are in our Privacy Policy and Cookie Policy.

14. Complaints and disputes

  • If something was not right, email contact@blackrent.ro or call +40 767 894 022. We reply as quickly as possible and try to resolve the matter amicably.
  • You can file a complaint with the Romanian National Authority for Consumer Protection (ANPC): anpc.ro.
  • You can use alternative dispute resolution (SAL): anpc.ro/ce-este-sal (in Romanian).
  • The contract is governed by Romanian law. Disputes that cannot be settled amicably are resolved by the competent courts in Romania, as a rule the courts of Cluj, without limiting your rights as a consumer, including your right to go to the court that has jurisdiction under the law and the protection given to you by the mandatory rules of your country of residence.

15. Changes to these terms

We may update these terms. Each booking is governed by the version you accepted when you made it. The date of the last update is shown at the top of this page.

16. Language

These terms are a translation of the Romanian Termeni și condiții. In case of any discrepancy between the two versions, the Romanian version prevails.